We accept returns within 14 days of delivery, provided that:
The item is unused and in original condition
The product is in original packaging
Proof of purchase (invoice/order number) is provided
To request a return, please contact us at:
📧 support@theartefactsonline.com.au
The following items are not eligible for return:
Custom-made or personalized products
Clearance or final sale items
Used, damaged, or altered products
Once we receive and inspect your returned item:
Refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Shipping charges are non-refundable
You will be notified via email once your refund is approved.
Customers are responsible for return shipping costs unless the item is faulty or damaged.
We recommend using a trackable shipping service.
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide clear photos of the damage
We will arrange replacement or refund at no extra cost
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@theartefactsonline.com.au.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
